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Competences
Experience
Library Experience Guide
Calgary Public Library
2023-07 -
Served as the primary point of contact for a high‑traffic, diverse public, handling inquiries and resolving issues across in‑person, phone, and digital channels. De‑escalated challenging interactions with calm professionalism, maintaining service quality and positive outcomes. Navigated multiple digital systems and databases simultaneously to locate resources, process requests, and keep accurate records. Adapted communication approaches in real time to meet varied literacy levels and client needs. Managed competing demands and constant interruptions while preserving accuracy and service standards.
Graduate Teaching Assistant & Instructor
University of Calgary
-
Managed communications with a large, diverse student population, responding to inquiries and providing clear, timely information via email and in‑person. Maintained detailed and accurate records across multiple concurrent responsibilities. Built genuine relationships with students, serving as a trusted and consistent point of contact.
Production Coordinator
CantApp
2015-01 -
Coordinated communications across a distributed team, managing schedules, tracking deliverables, and ensuring timely information flow among stakeholders. Utilized project management and tracking tools such as JIRA and Confluence to maintain accurate records and meet production deadlines. Facilitated cross‑functional collaboration, supporting efficient project execution in a fast‑paced environment.
Langues
English
fluent
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