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Competences
Experience
Relationship Manager
Habib Bank Limited
2014-01 - 2026-12
Managed and retained a portfolio of more than 200 retail and corporate clients, delivering tailored banking solutions and boosting loyalty. Resolved over ten complex customer issues daily, maintaining a satisfaction rate above 95 %. Led the account opening process for 200+ clients each year, ensuring strict KYC and regulatory compliance. Executed 50+ daily remittance transactions with full AML adherence and drove cross‑selling initiatives that increased product penetration and revenue. Coordinated with internal teams to streamline workflows, improving operational efficiency and service turnaround times.
Customer Service Officer
Habib Bank Limited
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Oversaw secure locker operations in line with bank security protocols and audit requirements, guaranteeing confidentiality of client assets. Maintained accurate documentation and ensured compliance with risk control standards. Delivered efficient front‑line customer service, handling inquiries and transactions while upholding regulatory standards.
Operations Officer
Habib Bank Limited
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Supervised daily branch operations to ensure smooth transaction processing and high‑quality service delivery. Ensured compliance with internal policies, regulatory frameworks and operational risk standards. Supported clearing, settlements and account services with high accuracy, and identified process improvement opportunities that enhanced operational performance.
Teller
Habib Bank Limited
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Processed high‑volume cash transactions in local and foreign currencies with precision. Managed cheque clearing operations in strict accordance with banking procedures. Provided frontline customer service, maintaining accurate transaction records and adhering to rigorous security protocols.
Langues
English
fluent
Derniere mise a jour: il y a 3 semaines