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Competences
Experience
Desktop Support Engineer
Artech Infosystem (Client: KPMG)
2024-09 -
Managed and supported more than 1,500 enterprise systems, handling OS installations, patch updates and service‑pack deployments. Performed password resets and account unlocks through Active Directory, and provided mail service support for handheld devices using Intune and MDM. Delivered end‑user assistance for applications, VPN and network issues via ServiceNow, and coordinated hardware troubleshooting with HP and Dell engineers. Conducted onboarding and induction training for new joiners and offered remote support to KPMG users across on‑shore and off‑shore locations.
Remote Support Engineer
Inspirisys Solutions (Client: South Indian Bank)
2023-01 - 2024-09
Oversaw IT operations for pan‑India banking users, installing and supporting Finacle and Java‑based banking applications. Configured and maintained printers, scanners and hardware, while monitoring system performance and applying security safeguards. Provided mail service support for Outlook, Thunderbird and Zimbra, and tracked tickets using ManageEngine and Service Desk. Troubleshot network issues, escalating complex cases to the network team, and granted system permissions for newly hired employees.
Langues
English
fluent
Malayalam
fluent
Tamil
fluent
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