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10 ans d'experience

Competences

Customer service & client relationship management Conflict resolution & stress management Strong communication & teamwork abilities Administrative support & organizational skills Digital tools (Amadeus, GoNow, AS Connect) Multilingual communication & translation Cultural awareness & adaptability Security procedures Airport ground operations Front‑desk management Gym/fitness center management Team leadership Problem solving Customer satisfaction focus Process improvement

Experience

Security Guard

Embassy of Canada in Algeria

2025-08 -

Ensures the safety and security of people and property within the embassy premises. Monitors access points, verifies visitors’ identities and conducts regular patrols. Responds to incidents promptly, applying established security procedures and reporting any suspicious activity. Coordinates with local law enforcement and embassy staff to maintain a secure environment.

Airport Ground Agent

SPA Swissport – Algiers International Airport (Houari Boumediene)

2023-05 - 2025-08

Managed check‑in and boarding procedures for international flights, serving airlines such as TUIFly, Emirates, Air Canada, Transavia, Vueling, Volotea and Iberia. Utilised Amadeus, GoNow and AS Connect systems to process reservations, issue boarding passes and handle baggage. Ensured compliance with safety and service standards, contributing to on‑time departures and high passenger satisfaction. Trained new agents on SOPs and digital tools.

Administrative Assistant

Sarl Plasti‑Plus, Algiers

2021-01 - 2023-12

Handled office correspondence, managed administrative documentation and supported daily operations. Coordinated client interactions, scheduled meetings and maintained filing systems. Assisted in preparing reports and invoices, improving workflow efficiency. Provided logistical support for cross‑departmental projects.

Arabic‑English Translator

Sarl Plasti‑Plus, Algiers

2021-01 - 2023-12

Translated internal documents, technical files and marketing materials from Arabic to English and vice versa. Ensured linguistic accuracy and cultural relevance, facilitating clear communication between multinational teams. Worked closely with engineers and managers to adapt terminology. Delivered translations within tight deadlines, supporting project timelines.

Hotel Receptionist

Hirondelle Hotel, Algiers

2019-01 - 2022-12

Managed reservations, check‑in/check‑out procedures and front‑desk operations for guests. Handled customer inquiries, resolved complaints and provided local tourism information. Utilised hotel management software to track room availability and billing. Maintained high guest satisfaction scores through attentive service.

Fitness Center Manager

Lion CrossFit Gym, Algiers

2015-01 - 2016-12

Oversaw gym operations, membership registrations and daily class scheduling. Promoted services, organized events and maintained equipment, leading to a 20 % increase in membership. Managed a small team of trainers, ensuring quality instruction and safety compliance. Handled budgeting, inventory and customer feedback.

Langues

Arabic

native

English

intermediate

French

intermediate

Spanish

advanced

Swedish

beginner

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