Débloquez ce profil candidat
Inscrivez-vous gratuitement comme recruteur pour voir le CV complet, les coordonnées et contacter ce candidat.
Competences
Experience
Client Success Manager
Daman Markets
2024-09 -
Manage a team of 7 across Dubai and Beirut, overseeing the operational merger of two brokerage entities, including MT5 server integration, trade‑history imports and client‑data migration. Lead the implementation of Zendesk omnichannel support, dynamic ticket routing, multilingual widgets and AI‑driven chatbot flows. Create a comprehensive CS operations manual, design empathy‑driven phone support standards and deliver cross‑department presentations to improve collaboration. Drive AI tool adoption and build internal training programs, while handling full‑cycle recruitment, team restructuring and performance reviews.
Senior Trade Operations Officer
Advanced Markets Group
2022-11 - 2024-10
Managed trade operations for institutional and retail clients, investigating and resolving execution disputes, slippage and platform issues. Created client accounts, configured FIX API connections and uploaded swaps, dividends and partner commissions. Monitored bridge performance across MT5, Fortex and PrimeXM to ensure execution consistency.
Client Success Team Leader
Advanced Markets Group
2022-04 - 2022-11
Supervised daily activities of the client success team, ensuring SLA compliance and coaching team members to improve service scripts. Handled escalations, contributed to workflow optimisation and enhanced internal documentation.
Back Office / Customer Service Officer
Advanced Markets Group
2021-09 - 2022-04
Reviewed KYC documents, processed deposits/withdrawals and responded to client trading inquiries. Supported onboarding verification, regulatory screening and basic account management.
Customer Service Officer
Amana Capital
2017-08 - 2021-09
Provided professional support to retail clients via phone, chat and email, resolving account‑related queries and platform usage issues. Ensured proper client onboarding, document processing and timely escalation of issues.
Langues
Arabic
native
English
intermediate
French
intermediate
Derniere mise a jour: il y a 2 semaines