Customer Service Advisor

WOVEN

2024-08 -

Serves as the first point of contact, gathering customer details and logging issues with precision. Directs queries to appropriate teams, ensuring swift resolution while maintaining a professional and friendly demeanor. Handles multiple tasks in a high‑pressure environment, demonstrating strong communication, attention to detail and proactive problem‑solving. Contributes to customer satisfaction and a positive company reputation through empathetic and efficient service.

Team Member

Greggs

2021-12 - 2024-12

Operated the till and hot counter, delivering fast and courteous service to customers. Managed ovens, prepared fresh sandwiches and ensured product quality. Stocked shelves and maintained a clean, presentable shop environment, adhering to health and safety standards. Collaborated with team members to handle peak periods efficiently.

Passenger Assistant

2017-09 - 2023-12

Transported and assisted passengers with disabilities and sensory impairments, ensuring safety, dignity and comfort. Provided personalized support during journeys, addressing individual needs and responding to emergencies. Coordinated with transport staff to maintain smooth operations and fostered a caring environment for young passengers.

Crew Member

Burger King

2018-05 - 2019-04

Greeted customers, took orders and processed payments with a friendly attitude. Prepared and packaged food and beverage items, adhering to quality and hygiene standards. Maintained cleanliness of the restaurant, including dining area, restrooms and exterior spaces.