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2 ans d'experience

Competences

Customer Success Sales Omnichannel Support Salesforce CRM Problem Solving Technical Troubleshooting Account Management Upselling Reporting & Documentation Team Collaboration Conflict Resolution Time Management Adaptability Empathy Policy Enforcement

Experience

Operations Customer Expert

YouSee

2017-05 - 2019-07

Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login and app issues. Managed Salesforce CRM navigation, note‑taking, reporting and quality‑assurance documentation. Executed proactive upselling and customer retention strategies, increasing revenue while maintaining high satisfaction. Processed billing, cancellations and refunds, ensuring compliance with policy and security standards. Collaborated cross‑functionally with technical and product teams to resolve issues and improve service efficiency.

Customer Support Representative

Teleperformance (Athens)

2025-12 - 2026-12

Formation

AP Degree in Service, Hospitality and Tourism Management

Langues

Danish

native

English

fluent

Somali