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Competences
Experience
Operations Fulfillment Specialist
BLACKLANE GMBH
2022-10 - 2025-03
Managed day‑to‑day operational administration across 10–15 APAC countries and supported roughly half of the company’s EMEA markets. Acted as a key contact for customers, partners and internal teams, handling enquiries and coordinating timely resolutions. Maintained accurate operational information and reporting for over 1,500 monthly bookings. Prepared KPI reports and conducted regular business reviews to track performance and support decision‑making. Collaborated with Customer Care, Operations, Product and Engineering teams to resolve problems and improve processes while juggling multiple priorities in a fast‑paced international environment.
Customer Care Specialist
BLACKLANE GMBH
2018-11 - 2022-10
Managed customer enquiries and complex escalations across international markets, delivering professional and solutions‑focused support. Built strong relationships with customers, partners and colleagues through clear, empathetic communication. Investigated issues, coordinated resolutions and ensured follow‑through to completion. Maintained accurate customer and operational data while handling competing priorities. Contributed to service and process improvements that enhanced customer experience and operational efficiency.
Langues
English
fluent
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