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13 ans d'experience

Competences

Data entry Microsoft Word Microsoft Excel PowerPoint Access Customer service Multilingual communication Hospitality management Tourism operations Catering support WPM 60 typing speed Team collaboration Front‑desk reception Restaurant service Problem solving

Experience

Freelance Trade Assistant

Free Trade

2019-11-03 -

Providing administrative support and data entry for a small trading business. Managing customer inquiries in French, Arabic and English, using Microsoft Office suite to prepare reports and invoices. Handling order processing and inventory tracking, ensuring timely delivery and high client satisfaction.

Hotel Staff

Hotel Robinson

2019-03-03 - 2019-11-03

Worked in front‑desk and restaurant areas of a 4‑star hotel in Istanbul. Responsible for guest check‑in/check‑out, reservation management and handling multilingual guest requests. Utilised Microsoft Word and Excel for daily reporting and inventory control. Collaborated with a team of 12 staff members, contributing to a 15 % increase in guest satisfaction scores during the tenure.

Langues

Français

fluent

Arabic

fluent

Spanish

fluent

English

fluent

Turkish

fluent

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