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Competences
Experience
Quality Control
Zenith Graphics
2026-02 - 2026-07
Processed 450–500 pieces per day, consistently exceeding the output of permanent colleagues. Inspected finished products against quality standards and removed defective items before packaging. Recorded production and stock quantities, tracking serial numbers to ensure full traceability. Utilised inspection checklists and data entry tools to maintain accurate quality logs.
French Language Course (Public)
Belgium
2025-01 - 2025-06
Completed a publicly funded French course, achieving A1 level proficiency. Engaged in classroom activities focused on basic grammar, vocabulary and oral communication. Applied new language skills to improve interaction with French‑speaking colleagues.
Planning & Administration
Poetsbureau — Belgium
2024-07 - 2024-12
Planned and coordinated daily work schedules for cleaning staff, ensuring optimal coverage and efficiency. Managed workforce administration, maintaining accurate hours and personnel records. Utilised scheduling software and Excel to track attendance and generate reports for management.
Customer Service
Sport Lisboa e Benfica — Lisbon, Portugal
2023-12 - 2024-05
Handled approximately 30 customer contacts per day with a 95–100% resolution rate. Followed up on overdue member subscriptions, contacting clients to keep accounts up to date. Resolved inquiries and complaints via phone and email while maintaining high satisfaction scores. Used CRM tools to log interactions and track issue resolution.
Executive Assistant
Megmar Holdings — Luanda
2022-10 - 2023-11
Provided direct administrative and personal support to the company director, managing calendar, correspondence and daily priorities. Coordinated communication with clients and suppliers, streamlining documentation workflows. Prepared reports and presentations, ensuring timely delivery of critical information.
Formation
High School Diploma
Langues
Portuguese
native
English
fluent
French
intermediate
Dutch
intermediate
Derniere mise a jour: il y a 1 semaine