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Competences
Experience
Senior Reservation Agent
Wyndham Hotels & Resorts
2024-01 -
Handles hotel reservations, modifications, cancellations and booking inquiries via phone and email for a global portfolio of 2,000+ hotels. Utilises SYNXIS reservation technology to manage guest information, room availability, rates and special offers. Coordinates with Front Office, Housekeeping and Sales to ensure seamless guest experiences and resolves escalated complaints professionally. Identifies upselling opportunities for room upgrades and additional services while maintaining confidentiality of guest data.
Senior Teller
Al Ansari Exchange
2021-01 - 2024-12
Processed high volumes of currency exchanges, money transfers and other financial transactions with strict accuracy. Verified customer identification and transaction details in line with KYC, AML and regulatory requirements. Managed cash balances, maintained detailed transaction records and ensured compliance with internal policies. Delivered professional customer service, handled inquiries and complaints, and supported daily branch operations and team members.
Call Center Agent
Dubai Health Authority (DHA)
2019-01 - 2021-12
Managed a high volume of inbound calls, providing professional assistance to patients and the public regarding healthcare services, appointments and procedures. Ensured accurate information delivery, handled inquiries efficiently and maintained a courteous communication style.
Langues
English
fluent
Arabic
fluent
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