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Competences
Experience
Durable Solution Assistant
United Nations High Commissioner for Refugees (UNHCR) - Lebanon
2025-09 - 2026-06
Processed and prepared documentation for long‑term solutions following UNHCR procedures, ensuring compliance and accuracy. Maintained electronic records and databases, improving data retrieval speed. Coordinated with internal teams to support service delivery and monitored case timelines. Ensured timely handling of cases and follow‑up actions, contributing to higher client satisfaction.
Registration Assistant
United Nations High Commissioner for Refugees (UNHCR) - Lebanon
2021-04 - 2025-08
Conducted interviews and collected personal data, entering and verifying information in UNHCR electronic systems with high accuracy. Responded professionally to client inquiries and identified cases requiring additional follow‑up. Updated case records and ensured data integrity across multiple databases. Collaborated with protection staff and partners to issue identity and entitlement documentation.
Senior Protection Assistant
United Nations High Commissioner for Refugees (UNHCR) - Lebanon
2020-08 - 2021-04
Supervised the helpline team, monitoring daily operations to guarantee quality service delivery. Provided guidance to individuals with complex protection needs and prepared reports, correspondence and statistical summaries for management. Coordinated referrals and worked closely with partner organizations to ensure effective assistance. Contributed to improving protection processes and response times.
Registration Assistant
United Nations High Commissioner for Refugees (UNHCR) - Lebanon
2019-08 - 2019-12
Conducted registration interviews according to UNHCR SOPs and standards, maintaining accurate case records. Performed high‑quality data entry and assisted in identifying persons with specific needs for timely referrals. Collaborated with protection staff and partners to deliver assistance and issue documentation. Ensured compliance with data protection and confidentiality requirements.
Case Worker
Save The Children – Lebanon
2019-04 - 2019-07
Identified, assessed and documented at‑risk children and families, coordinating referrals to relevant services. Conducted regular visits to community focal points, working with animators to locate vulnerable children. Produced weekly outreach and case reports, ensuring clear communication within the team. Managed case files and follow‑up actions across diverse community settings.
Shelter Supervisor
Intersos - Lebanon
2018-12 - 2019-02
Coordinated Multi‑Functional Team meetings and acted as liaison between caseworkers and shelter management. Monitored shelter operations, resident relations and progress against action plans. Communicated regularly with the Project Manager and UNHCR Shelter Focal Point on updates and resident issues. Prepared and submitted monthly reports to INTERSOS and UNHCR.
Case Management Officer
Intersos - Lebanon
2017-06 - 2019-04
Identified, assessed and followed up on vulnerable individuals requiring protection interventions. Managed case profiling, referrals, reporting and documentation, ensuring confidentiality and accuracy. Coordinated with partners to deliver protection services and monitor case outcomes. Produced regular case reports and contributed to program monitoring and evaluation.
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