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Competences
Experience
Senior Reservation Agent
Wyndham Hotels & Resorts
2024-01 -
Managed hotel reservations, modifications, cancellations and booking inquiries via phone and email, using SYNXIS to control room availability, rates and guest profiles. Coordinated with Front Office, Housekeeping and Sales to ensure seamless guest experiences and handled escalated complaints with effective solutions. Identified upselling opportunities for room upgrades and additional services, maintaining confidentiality of guest data while supporting colleagues on complex cases.
Senior Teller
Al Ansari Exchange
2021-01 - 2024-12
Processed high volumes of currency exchanges, money transfers and financial transactions with strict adherence to KYC/AML regulations. Verified customer identification, explained rates and fees, and maintained accurate cash balances and transaction records. Provided professional customer service, resolved inquiries and complaints, and supported daily branch operations while ensuring compliance with internal policies and financial regulations.
Call Center Agent
Dubai Health Authority (DHA)
2019-01 - 2021-12
Handled a high volume of inbound calls, delivering professional assistance to patients and the public regarding healthcare services, appointments and procedures. Managed call queues efficiently, ensured accurate information dissemination, and maintained a high level of customer satisfaction in a fast‑paced environment.
Langues
English
fluent
Arabic
fluent
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