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Competences
Experience
Site Supervisor
Sama Al Khor Decoration
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Directs daily operations, client liaison and trade teams to guarantee 100% adherence to project standards and customer specifications. Communicates effectively with multicultural teams, clients and consultants to resolve issues and deliver high‑touch service. Drives team motivation and maintains a positive, productive work environment under tight operational deadlines. Enforces strict quality control standards across decorative and structural finishing works, consistently exceeding client expectations.
Customs Declarant (Declarant en Douane)
Logistics & Trade Sector
2024-01 - 2026-12
Advised corporate clients on import/export protocols, resolving complex regulatory queries through professional written and verbal communication. Verified and processed complex documentation with high accuracy, ensuring compliance with international transportation standards. Partnered with port officials and logistics agents to streamline administrative workflows and reduce processing turnarounds, improving overall efficiency.
Back Office Contract Entry Agent
Ooredoo Algeria
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Managed high‑volume data verification and accurate contract entry within customer relationship and telecom administrative systems. Utilized specialized backend software and MS Office suite to ensure data integrity and meet quality benchmarks. Collaborated closely with front‑end sales teams to streamline customer account activation and service provisioning.
Commercial Trainee
Banque Extérieure d'Algerie (BEA)
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Delivered front‑line customer support within the commercial banking department, assisting high‑value clients with account services. Handled trade documentation, financial requests and transaction records while maintaining strict confidentiality and service compliance. Gained exposure to B2B sales processes and client relationship management in a banking environment.
Langues
Arabic
fluent
English
fluent
French
fluent
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