French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global team. You will interact with customers from French‑ and English‑speaking regions via voice calls and live chat, delivering friendly and professional assistance.

Key responsibilities

• Provide timely, accurate support in French and English through calls and chat.
• Troubleshoot issues, guide customers step‑by‑step, and resolve inquiries.
• Log all interactions precisely in our support system.
• Identify trends, share feedback, and help improve processes.
• Collaborate with teammates to stay aligned on priorities and updates.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Reliable laptop (i5 or higher), stable internet (≥25 Mbps) and a quiet workspace.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support platforms.
• Familiarity with e‑commerce and CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive pay with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• A culture that values growth, accountability and human connection.