French Bilingual Customer Support Specialist (Remote)

About the role

TalentPop is seeking a French‑English bilingual specialist to provide non‑voice customer support in a fully remote setting. You will handle chat and email inquiries, ensuring clear communication and a smooth experience for our customers.

Key responsibilities

• Respond to customer questions via chat and email in both French and English.
• Assist with order inquiries, account issues, and general concerns.
• Troubleshoot problems and deliver accurate, timely solutions.
• Document interactions and keep records up to date.
• Collaborate with teammates to maintain consistent service quality.
• Share feedback to improve processes and the overall customer journey.

Required profile

• Fluent reading and writing skills in French and English.
• Minimum 1 year of customer service experience (e‑commerce a plus).
• Strong written communication and attention to detail.
• Ability to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk.
• Familiarity with Gorgias.
• Knowledge of Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with performance‑based increases.
• Paid time off and health/dental benefits or stipend.
• Holiday bonuses and opportunities for career growth.