French Customer Support Specialist (Bilingual FR/EN, Remote)

About the role

TalentPop is seeking a bilingual French‑English Customer Support Specialist to join its fully remote team. You will handle customer inquiries via chat and email, ensuring a smooth and positive experience for users of its e‑commerce platforms.

Key responsibilities

• Provide timely, professional assistance to customers in both French and English through chat and email.
• Address inquiries, order questions, and general concerns while maintaining a courteous tone.
• Troubleshoot issues and deliver clear, accurate solutions.
• Document interactions and keep records up to date.
• Collaborate with teammates to maintain consistent, high‑quality support.
• Share feedback to improve processes and the overall customer experience.

Required profile

• Fluent written and reading comprehension in French and English.
• At least one year of customer service experience, preferably in e‑commerce.
• Strong written communication skills and attention to detail.
• Ability to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based increases.
• Paid time off, health and dental coverage or monthly health stipend.
• Holiday bonuses and opportunities for career growth.