French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global team. You will interact with customers from Spanish‑speaking regions via voice calls and live chat, delivering professional, clear, and friendly assistance.

Key responsibilities

• Provide timely, accurate support in French and English through calls and chat.
• Troubleshoot issues and guide customers step‑by‑step to resolution.
• Log all interactions precisely in our support system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with teammates to stay aligned on priorities and updates.
• Represent the brand with professionalism, patience, and empathy.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce environments is a plus.
• Reliable laptop (i5 or higher) and stable high‑speed internet connection.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• Familiarity with CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• A supportive team that values growth, accountability, and human connection.