French-speaking Customer Support (Blockchain & Finance)

About the role

You will join a fast‑growing neo‑banking app as one of the first French‑speaking Customer Support Specialists. Working fully remote, you will cover shift‑based hours to ensure users across multiple time zones receive timely assistance.

Key responsibilities

• Provide high‑quality support via tickets, live chat and email in English and French.
• Guide users through KYC verification, onboarding, payments, account issues and transaction queries.
• Maintain and improve the help‑desk software and help‑center articles.
• Collaborate with product and engineering teams to resolve recurring problems.
• Work with an AI support bot to improve automated deflection and response accuracy.
• Ensure smooth shift handovers and track customer‑experience metrics.

Required profile

• Professional proficiency in English and French (written and verbal).
• Previous customer‑support experience in fintech, crypto, payments or banking.
• Hands‑on experience with help‑desk tools such as Zendesk, Freshdesk or Intercom.
• Strong attention to detail and excellent written communication.
• Availability for shift work, including evenings or weekends as needed.

Required skills

• Zendesk
• Freshdesk
• Intercom

What we offer

• Competitive salary commensurate with skills.