French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a fluent French and English speaker to join our remote-first team as a Customer Support Specialist. You will be the first point of contact for French‑speaking customers, providing assistance via phone, live chat, and email.

Key responsibilities

• Deliver top‑tier support in French and English through voice and chat channels.
• Troubleshoot customer issues and provide effective, customer‑first resolutions.
• Build strong relationships with clear, empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Provide feedback to improve tools, processes, and overall customer experience.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent in both French and English (written and verbal).
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM systems is a plus.

Required skills

• Gorgias
• Zendesk
• Shopify
• CRM platforms

What we offer

• Competitive pay with annual reviews.
• Paid time off for rest and personal needs.
• Monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home setup.