French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a bilingual French-English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French-speaking customers, handling inbound calls, live chat and email while delivering friendly, efficient assistance.

Key responsibilities

• Provide top-tier support in French and English via voice, chat and email.
• Troubleshoot customer issues and deliver effective resolutions.
• Communicate clearly and empathetically to build strong customer relationships.
• Collaborate with teammates to ensure consistent, high-quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent in both French and English, written and spoken.
• Calm, solution-focused attitude under pressure.
• Familiarity with e-commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• General CRM system knowledge.

What we offer

• Competitive salary with annual reviews.
• Paid time off and monthly health stipend.
• Performance-based bonuses.
• Fully remote, permanent work-from-home arrangement.