French-Speaking Customer Support Specialist (Voice & Chat)

About the role

We are looking for a French‑speaking Customer Support Specialist to join our fully remote, fast‑growing team. You will be the first point of contact for French‑language customers, providing assistance via phone, live chat and email while delivering a friendly, solution‑focused experience.

Key responsibilities

• Handle inbound calls, live‑chat sessions and email inquiries in French and English.
• Troubleshoot customer issues and provide effective resolutions with a customer‑first mindset.
• Build strong relationships through clear, empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of remote or online experience in customer service or a similar role.
• Fluent in both French and English, written and spoken.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support platforms.
• Knowledge of CRM systems.

What we offer

• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• Permanent, fully remote work‑from‑home arrangement.