French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote team as a Customer Service Representative. In this position you will be the trusted voice for our French‑speaking customers, delivering assistance via phone and live chat while helping to build confidence in our brand.

Key responsibilities

• Provide prompt, friendly support in both French and English, addressing a wide range of customer inquiries.
• Troubleshoot issues and deliver effective solutions while maintaining a calm demeanor.
• Document every interaction accurately to ensure seamless follow‑up.
• Share customer feedback and insights to drive continuous improvement of processes and products.
• Collaborate with remote teammates, staying aligned with shared goals and priorities.

Required profile

• Full fluency in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and genuinely motivated to help others.
• Ability to work independently and communicate clearly within a remote team.

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work with full‑time flexibility.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A supportive culture that values fairness, open communication, and professional growth.