French/English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual Customer Service Representative to join our fully remote team. In this position you will be the primary point of contact for French‑speaking customers, delivering assistance through phone calls and live chat while upholding our brand’s reputation for quality service.

Key responsibilities

• Provide prompt, friendly support in both French and English via voice and chat channels.
• Troubleshoot customer issues, identify root causes and deliver effective solutions.
• Document every interaction accurately in our support system.
• Gather and relay customer feedback to help improve products and processes.
• Collaborate with teammates and stay aligned with team goals while working remotely.

Required profile

• Fluent in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support or a contact‑center environment.
• Patient, detail‑oriented and motivated to help customers.
• Ability to work independently and communicate clearly with a distributed team.

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent full‑time remote position.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health‑wellness stipend.
• Supportive culture that values fairness, open communication and professional growth.