French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual Customer Service Representative to join our fully remote team. In this position you will be the trusted voice for our French‑speaking customers, delivering prompt assistance via phone and live chat while helping to build lasting relationships.

Key responsibilities

• Provide friendly, accurate support in both French and English across voice calls and live‑chat channels.
• Troubleshoot customer issues, identify root causes and deliver effective solutions.
• Document every interaction in our support system to ensure continuity and data quality.
• Gather and share customer feedback to drive product and process improvements.
• Collaborate with teammates and stay aligned with team goals in a remote environment.

Required profile

• Fluent in spoken and written French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support or a contact‑center setting.
• Patient, detail‑oriented and motivated to help customers.
• Ability to work independently while communicating clearly with a distributed team.

Required skills

• Experience with customer‑support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent full‑time remote position.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health‑wellness stipend.
• Supportive culture that values fairness, open communication and professional growth.