French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote team as a trusted voice for our customers. You will handle inquiries via phone and live chat, ensuring every interaction builds trust and satisfaction.

Key responsibilities

• Provide excellent support in French and English via phone and live chat, handling a wide range of customer inquiries.
• Troubleshoot issues calmly and deliver effective solutions.
• Document all interactions accurately to ensure seamless follow‑up.
• Share feedback and insights to help improve processes and products.
• Collaborate with the remote team, staying aligned on goals and priorities.

Required profile

• Fluent in French and English, both written and spoken.
• At least 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support or a contact‑center environment.
• Ability to work independently and communicate clearly with a distributed team.
• Patient, detail‑oriented and genuinely motivated to help customers.

Required skills

• Experience with customer‑support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent full‑time remote position.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A supportive culture that values fairness, open communication and professional growth.