French+English Bilingual Customer Service Representative

About the role

We are looking for a fluent French and English speaker to join our remote customer service team. As the primary point of contact for French‑speaking customers, you will deliver friendly, solution‑focused support via phone and live chat, helping to build trust and loyalty.

Key responsibilities

• Provide prompt, courteous assistance in French and English across multiple channels.
• Troubleshoot issues, identify root causes, and offer effective resolutions.
• Document all interactions accurately in the support system.
• Share customer feedback to improve processes and product offerings.
• Collaborate with remote teammates to align on goals and priorities.

Required profile

• Complete fluency in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Strong problem‑solving abilities and attention to detail.
• Ability to work independently while communicating clearly with a distributed team.

Required skills

• Experience with Zendesk, Gorgias or Shopify support platforms.

What we offer

• Permanent remote employment with flexible working hours.
• Competitive salary with annual reviews and performance‑based bonuses.
• Paid time off, health stipend, and a supportive, growth‑focused culture.