IT Operations Officer, Consultant Level II

About the role

The World Food Programme (WFP) is hiring an IT Operations Officer, Consultant Level II, based in Adre, Chad. The role supports WFP's Sudan Country Office strategy by delivering efficient and effective IT systems and platforms, including the management of networking infrastructure and connectivity (VSAT, mobile and terrestrial) in the Area Office telecommunications system (HF/VHF radio network), cyber-security, user support, asset management and inter-agency collaboration. The incumbent reports directly to the Head of the Darfur Area Office and maintains a functional reporting line to the Foundational Team Lead of the TEC Sudan Unit.

Key responsibilities

• Manage the operation and maintenance of LAN and WAN systems so that network operating systems support databases, documents and other data files.
• Contribute to IT and telecoms plans and budgets and help deploy systems aligned with business needs and WFP corporate standards.
• Maintain IT and telecoms systems and networks, ensure data security and access controls, and support users.
• Take part in technical specifications and tender documents for IT equipment and services.
• Analyse data to prepare accurate reports on IT and telecoms activities, investments and costs, and suggest ways to improve cost efficiency.
• Advise managers and users, resolve issues and ensure IT policies and tools are applied correctly.
• Guide and supervise junior staff, act as a referral point and help with complex analysis and queries.
• Support staff capability building through training programmes.
• Serve as the Emergency Telecommunications Cluster (ETC) Coordinator for the Area Office, with functional reporting to the Country Office ETC Coordinator.
• Coordinate with other UN agencies to strengthen inter-agency collaboration in IT and telecoms.
• Follow emergency preparedness and contingency practices, and help prepare operational plans and resource requests during emergencies.
• Ensure IT asset management processes are followed.

Required profile

• Advanced university degree in Computer Science or another relevant field, or first degree with additional years of related experience or training.
• At least 5 years of progressively responsible experience in planning, designing, developing, implementing and maintaining IT systems.
• Hands-on field experience implementing IT and telecoms systems in emergencies.
• Fluent English; knowledge of another UN official language is an advantage.

Required skills

• Proven project management experience.
• CCNA or higher certification and Microsoft certification desirable.
• Deep understanding of networking protocols such as IPsec, HSRP, BGP, OSPF, 802.11 and QoS.
• Solid understanding of cyber-security protocols, solutions and threats.
• Experience with monitoring, network diagnostic and network analytics tools.

The assignment lasts 11 months. Applications must be submitted through the WFP online recruiting system; CVs sent by email or other channels are not considered.