Logistics Customer Service Representative

About the role

As a Logistics Customer Service Representative you will be the primary link between customers and internal teams such as warehouse, transport and customs. You will ensure that orders are processed accurately, logistics flows run smoothly and any issues are resolved promptly.

Key responsibilities

• Manage inbound and outbound logistics flows in the warehouse.
• Organise and follow up pre‑carriage and on‑carriage transport.
• Process administrative logistics files for assigned customers.
• Check and follow up data required for invoicing.
• Handle damage claims and operational deviations.
• Resolve operational issues in cooperation with internal departments.
• Act as the operational contact between customers and internal teams (warehouse, customs, transport).
• Follow established processes and customer‑specific work instructions.
• Identify bottlenecks and propose proactive solutions with stakeholders.
• Contribute to continuous improvement of logistics processes.

Required profile

• Initial work experience in an administrative or customer‑facing role.
• Knowledge or background in the logistics sector is a plus.
• Customer‑oriented mindset with strong analytical abilities.

Required skills