Onsite Support Engineer (Mac & Windows)

About the role

We are looking for an Onsite Support Engineer who can seamlessly switch between Mac and Windows environments and provide high‑touch assistance to around 200 Apple users and C‑level executives. The role is based in a corporate setting and involves second‑line support, workstation management and meeting‑room equipment troubleshooting.

Key responsibilities

• Provide second‑line support via phone, email and on‑site for Mac (≈60%) and Windows (≈40%) users.
• Resolve complex Mac OS issues, deliver “how‑to” training and ensure Apple devices are AD‑joined.
• Install, configure and maintain laptops, desktops, printers and manage system imaging using MS Intune.
• Troubleshoot Logitech meeting‑room AV equipment and support conference‑room setups.
• Log incidents and solutions in ServiceNow and create user guides for common problems.
• Contribute to IT process improvements and manage the corporate printer fleet.

Required profile

• Proven experience supporting Mac OS in a professional corporate environment.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Analytical problem‑solver with excellent verbal and written communication in Dutch and English.
• Experience in large organisations; familiarity with ServiceNow and MS Intune is a plus.
• Team player capable of delivering high‑touch support to senior executives.

Required skills

• Mac OS
• Windows OS
• Microsoft 365
• Active Directory
• MS Intune
• ServiceNow
• Logitech meeting‑room equipment
• Printer fleet management
• System imaging

What we offer

• Personalized salary package with flexible benefits (car, mobility budget, insurance, leased bike).
• Dedicated talent manager for career guidance and support.
• Learning and development opportunities to shape your career.
• Team events and a collaborative work environment.