Regional Support Service Technician 4 – MI‑SPECT (Remote, Americas)

About the role

Join Siemens Healthineers as a Regional Support Service Technician 4, providing remote technical assistance for MI‑SPECT imaging systems across the Americas. You will work from home, collaborating with field engineers and customers to ensure optimal equipment performance.

Key responsibilities

• Provide technical guidance and documentation for customer and Field Service Engineer calls routed through the Uptime Service Center.
• Conduct remote diagnostic evaluations of MI‑SPECT equipment and identify complex problems.
• Develop and communicate action plans to assist field representatives in resolving incidents.
• Proactively anticipate issues and deliver effective solutions.
• Escalate cases to internal partners when issues exceed the assigned product area.
• Mentor junior technicians (TST 1‑3) and lead technical operational initiatives.
• Support the Operations Manager with research projects and product knowledge dissemination.
• Maintain KPI targets and drive the On‑site to Online strategy.
• Participate in on‑call rotation and work rotating weekends/holidays.

Required profile

• Associate degree or vocational training in Electronics or Biomedical Engineering, or equivalent experience.
• At least 10 years of hands‑on repair experience with Siemens MI‑SPECT equipment.
• Strong knowledge of DICOM standards, networking concepts, and Microsoft Office applications.
• Fluent in English and Spanish.
• Willingness to travel up to 10 % for customer meetings and repairs.
• Availability to work the 1100‑2000 U.S. Eastern Time shift.

Required skills

• DICOM
• Networking
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• MI‑SPECT equipment repair
• SAP
• CT theory and operations