Remote French-English Customer Support Representative

About the role

We are seeking a bilingual French-English Customer Support Representative to join our fully remote team. In this role you will interact with customers through chat, email and phone, turning inquiries into positive experiences while representing our brand worldwide.

Key responsibilities

• Respond to customer questions in French and English via chat, email and phone.
• Provide step-by-step guidance to resolve technical, order-related or account issues.
• Document interactions accurately in our support system.
• Share feedback and insights to help improve products and processes.
• Collaborate with a supportive remote team to ensure consistent service quality.

Required profile

• At least one year of experience in remote or online customer service.
• Fluent written and spoken French and English.
• Calm, solution-focused attitude under pressure.
• Familiarity with e-commerce and CRM environments is a plus.

Required skills

• Experience with support platforms such as Gorgias, Zendesk or similar.
• Knowledge of Shopify or other e-commerce tools.
• Basic proficiency with CRM systems.

What we offer

• Fully remote work from any location.
• Competitive salary with regular reviews.
• Paid time off and a monthly health stipend.
• Performance-based bonuses.
• A collaborative team culture that values growth and respect.