Remote French-English Customer Support Representative

About the role

Join a global, fully remote team as a French‑English Customer Support Representative. You will assist customers in French and English, turning inquiries into positive experiences while working from anywhere.

Key responsibilities

• Respond to customer questions via chat, email, and phone in both French and English.
• Provide step‑by‑step guidance to resolve technical, order‑related, or account issues.
• Maintain accurate records of each interaction in the support system.
• Share feedback and insights to help improve products and processes.
• Collaborate with a friendly, supportive remote team.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.
• Reliable high‑speed internet and a quiet workspace.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• General CRM system knowledge.

What we offer

• Fully remote work – choose your location.
• Competitive pay with regular reviews.
• Paid time off and monthly health stipend.
• Performance‑based bonuses.
• A collaborative team that values growth and respect.