Spa Host – Premium Spa Ambassador

About the role

As a Spa Host you will be the first point of contact for members visiting our premium spa retreats. You will create a welcoming atmosphere, explain the health and wellbeing benefits of each therapy room, and ensure the spa environment meets the high standards expected by our members.

Key responsibilities

• Greet and welcome members, providing a friendly and professional first impression.
• Explain the purpose and benefits of each therapy room and spa service.
• Maintain the cleanliness and tidiness of the spa area at all times.
• Uphold premium brand standards in presentation, hygiene, and customer interaction.
• Assist with basic member enquiries and coordinate with the wider spa team.

Required profile

• Previous experience in a premium customer‑service environment.
• A genuine passion for health, wellness and wellbeing.
• Excellent communication and collaboration abilities.
• Self‑starter who takes pride in delivering a high‑quality experience.

Required skills

What we offer

• Free club membership for you and your family.
• Discounts on food, drinks, swimming, tennis lessons and personal training.
• Opportunities for career advancement through internal training and development.
• Access to the Wagestream app for on‑demand pay.
• Comprehensive benefits suite.