Operations Manager - Chad

About the role

Inkomoko, a social enterprise supporting entrepreneurs across East and Central Africa, is looking for an Operations Manager in Chad. Reporting to the Managing Director and working closely with the Regional Operations Director, the successful candidate will ensure that administrative and operational processes are efficient, cost-effective and aligned with the organization's goals. The role calls for a proactive leader with a strong background in operations management.

Key responsibilities

• Adapt and implement operational strategies and procedures, contribute to operational growth plans, and identify risks and mitigation strategies
• Ensure compliance with organizational policies, local regulations and international standards
• Manage daily operations and facilities across all offices, including logistics, and oversee the construction of new facilities (site procurement, contractors, design)
• Fix the pain points identified in the Happiness Audit and maintain administrative systems
• Oversee procurement across the country, manage vendors, negotiate contracts and monitor social procurement standards
• Supervise admin staff in multiple offices, lead and mentor admin and procurement officers, conduct performance evaluations and organize training
• Manage operational budgets with the finance department and the managing director, monitor spending and report on performance and cost-saving initiatives

Required profile

• Bachelor's degree in Business Administration, Operations Management or a related field
• At least 7 years of experience in operations management, preferably in a social enterprise or similar setting
• Proven experience managing multi-site operations and supervising diverse teams
• Excellent leadership, communication and interpersonal skills; one East African language preferred
• Socially responsible operational experience is strongly preferred (small businesses, women and refugee-run businesses, green business)

Required skills

• Strong analytical and problem-solving skills
• Proficiency in procurement software such as ERP systems, e-procurement platforms and MS Office

What we offer

• Competitive salary and potential goal-based bonus
• Investment in learning and growth, and a diverse, inclusive team
• Health insurance, staff savings, parental leave and sabbatical

Candidates apply through the application portal by submitting their CV; the deadline is open until the position is filled. Only shortlisted candidates will be contacted, and employment is conditional on background checks and other verifications.