Remote French Bilingual Customer Support Representative

About the role

We are looking for a motivated, bilingual professional to join our customer support team remotely. You will interact with French‑speaking customers via phone and live chat, providing friendly assistance and turning challenges into positive experiences.

Key responsibilities

• Deliver timely support in both French and English through calls and chat.
• Troubleshoot customer issues with a calm, solutions‑first approach.
• Accurately document every interaction in our CRM system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, cultural sensitivity, and care.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent in French and English, both written and spoken.
• Excellent communication skills and the ability to stay calm under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, or similar ticketing platforms.
• Experience with Shopify or comparable e‑commerce tools.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on key performance indicators.
• A supportive culture focused on growth, accountability, and connection.