Content Moderator – Trust & Safety Specialist

About the role

The Content Moderator – Trust & Safety Specialist will review user‑generated text, images and videos to ensure they comply with platform policies and legal standards. Working remotely, you will help maintain a safe and respectful online environment by identifying and removing harmful content.

Key responsibilities

• Review and act on reported content across text, image and video formats, focusing on high‑priority queues and edge cases that require human judgement.
• Monitor daily queues to detect new abuse patterns, such as emerging spam techniques or coordinated hate campaigns, and promptly escalate to the Policy team.
• Provide feedback on moderation tool efficiency and suggest workflow improvements to increase review speed without sacrificing accuracy.
• Maintain a high accuracy rate (95%+) on moderation decisions and participate in calibration sessions to ensure policy consistency.
• Investigate removal or suspension cases, make final determinations on reinstatement requests, and act as a designated responder during “red‑alert” events.

Required profile

• Minimum 2 years of experience in content moderation, trust & safety operations, or community management for a major tech/social media platform.
• Strong emotional resilience and proven strategies for digital wellness when reviewing disturbing content.
• Deep understanding of regional nuances, cultural sensitivities and the ability to distinguish hate speech from protected political speech.
• Demonstrated ability to process high volumes of content (80‑100+ pieces per hour) while maintaining quality metrics.
• Excellent attention to detail and capacity to stay focused during repetitive tasks.

Required skills

• Experience with moderation tools such as Hive, Besedo and Salesforce.
• Proficiency in Google Workspace.