Logistics Customer Service Agent

About the role

As a Logistics Customer Service Agent you will be the primary link between customers and internal logistics teams. You will ensure that orders are processed accurately, transport is coordinated, and any operational issues are resolved promptly.

Key responsibilities

• Manage inbound and outbound logistics flows in the warehouse.
• Organise and follow up pre‑carriage and on‑carriage transport.
• Process administrative logistics files for assigned customers.
• Check data for invoicing and follow up on billing issues.
• Handle damage claims and operational deviations.
• Collaborate with warehouse, transport, and customs teams to solve issues.
• Act as the operational contact for customers.
• Identify bottlenecks and propose improvements.

Required profile

• Initial work experience in an administrative or customer‑facing role.
• Customer‑oriented attitude with strong analytical and problem‑solving abilities.
• Good command of Dutch and English.
• Knowledge of logistics processes is a plus.

Required skills

What we offer

• Opportunity to work with an international leader in supply chain services.
• Challenging environment with room for professional growth.
• Open and direct corporate culture.