Onsite IT Support Engineer

About the role

We are looking for a proactive, customer‑focused Onsite IT Support Engineer to deliver first‑ and second‑level technical assistance across the organization. The role ensures smooth operation of desktops, laptops, printers, mobile devices and meeting‑room technology while minimizing downtime.

Key responsibilities

• Provide first and second‑level support for desktops, laptops, printers, mobile devices and peripherals.
• Install, configure and maintain Windows operating systems, software applications and IT hardware.
• Troubleshoot hardware, software, networking, email and connectivity issues.
• Support Microsoft 365, Active Directory, Outlook and other business applications.
• Set up new user accounts, configure workstations and manage access permissions.
• Respond to service requests and incidents via the IT ticketing system.
• Perform routine system maintenance, software updates and security patches.
• Coordinate with remote IT teams and third‑party vendors for escalation.
• Maintain IT asset inventory, including hardware and software licenses.
• Support meeting‑room technology, video‑conferencing equipment and printers.
• Ensure compliance with IT security policies and document procedures.

Required profile

• Bachelor’s degree or Diploma in Information Technology, Computer Science or related field.
• 2–5 years of experience in IT support, desktop support or help‑desk roles.
• Strong problem‑solving and analytical abilities.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and work independently in a fast‑paced environment.

Required skills

• Windows operating systems
• Microsoft 365
• Active Directory
• Outlook
• ServiceNow, Jira, Freshservice or Zendesk ticketing systems
• TCP/IP, DNS, DHCP, VPN, Wi‑Fi, LAN/WAN networking
• Hardware installation and troubleshooting
• Video‑conferencing equipment support