Remote French Bilingual Customer Support Representative

About the role

We are looking for a remote French‑English bilingual Customer Support Representative to assist customers from French‑speaking regions. The role involves handling voice calls and live‑chat interactions, turning issues into positive experiences while representing the brand with professionalism.

Key responsibilities

• Provide timely, friendly support in French and English via phone and chat.
• Troubleshoot customer problems with a solutions‑first mindset.
• Document all interactions accurately in the ticketing system.
• Identify recurring issues and share insights to improve processes.
• Collaborate with team leads and peers to stay aligned on priorities.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk or similar ticketing platforms.
• Knowledge of Shopify or comparable e‑commerce tools.
• Understanding of CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• Culture focused on growth, accountability and connection.