Remote French-English Customer Support Representative

About the role

We are seeking a motivated French‑English Customer Support Representative to join our global, fully remote team. In this position you will assist customers in French and English, turning inquiries into positive experiences while supporting our e‑commerce operations.

Key responsibilities

• Respond to customer inquiries via chat, email, and phone in both French and English.
• Provide step‑by‑step guidance to resolve technical or order‑related issues.
• Maintain accurate records of all interactions in our CRM system.
• Share customer feedback and insights to help improve products and processes.
• Collaborate closely with a supportive remote team.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent written and spoken French and English.
• Excellent communication skills and a calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.
• Reliable high‑speed internet and a quiet workspace for calls.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Fully remote work – work from anywhere.
• Competitive pay with regular reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A collaborative team that values growth and respect.