Customer Service Specialist – French Speaker (Remote)

About the role

TalentWorldGroup is seeking a bilingual French‑English Customer Service Specialist to join its remote call‑center team. The role supports a home‑based project in the online travel sector, handling inbound and outbound interactions for a booking platform.

Key responsibilities

• Answer inbound and make outbound customer service calls.
• Manage cases, including modifications, cancellations, deposit claims and escalations.
• Log, classify and follow up on all customer interactions.
• Maintain accurate call history and resolution records.
• Analyze call data and share feedback with internal teams.
• Stay updated on platform and process changes.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven experience in customer service, preferably in travel or technical support.
• Ability to multitask between live calls and case handling.
• Strong computer literacy and experience working online.
• Availability to work CET schedule, including mandatory weekend shifts.

Required skills

• Experience with Zendesk or similar ticketing platforms.
• Familiarity with Slack or other team collaboration tools.
• Proficiency in Salesforce and standard office applications.

What we offer

• 100% remote work.
• Hourly rate of €11.
• Flexible, project‑based assignments with long‑term collaboration potential.
• Paid training (20 hours) and career development opportunities.