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This job expired on 22/09/2026. It no longer accepts applications.
Remote French-English Customer Support Representative
TalentPop App · N'Djaména
Job description
About the role
We are seeking a bilingual French-English Customer Support Representative to join our global, fully remote team. In this role you will assist customers in French and English, turning inquiries into positive experiences.
Key responsibilities
- Respond to customer questions via chat, email and phone in French and English.
- Provide step-by-step guidance to resolve technical or order-related issues.
- Maintain accurate records of all interactions.
- Share feedback and insights to help improve products and processes.
- Collaborate with a supportive remote team.
Required profile
- At least 1 year of remote or online customer service experience.
- Fluent written and spoken French and English.
- Calm, solution-focused attitude under pressure.
Required skills
- Experience with Gorgias, Zendesk or similar help-desk platforms.
- Familiarity with Shopify or other e-commerce systems.
What we offer
- Fully remote work from anywhere.
- Competitive salary with regular reviews.
- Paid time off and monthly health stipend.
- Performance-based bonuses.
- A collaborative, growth-oriented team culture.
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N'Djaména