Bilingual French/English Customer Support Specialist – Remote

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join TalentPop’s fully remote team. In this non‑voice position you will assist customers via chat and email, ensuring fast, clear, and courteous service.

Key responsibilities

• Provide timely support in French and English through chat and email.
• Answer customer inquiries, process orders, and resolve general concerns.
• Troubleshoot issues and deliver accurate solutions.
• Document interactions and keep records up to date.
• Collaborate with teammates to maintain consistent service quality.
• Share feedback to improve processes and the overall customer experience.

Required profile

• Fluent reading and writing skills in both French and English.
• Minimum one year of customer service experience, preferably in e‑commerce.
• Strong written communication, attention to detail, and ability to handle multiple chats simultaneously.
• Reliable home office setup with a computer (i5 or equivalent) and 25 Mbps internet.

Required skills

• Experience with support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent remote employment with competitive pay and annual performance increases.
• Paid time off, health and dental coverage or a health stipend.
• Holiday bonuses and opportunities for career growth.