Bilingual French/English Customer Support Specialist – Remote

About the role

TalentPop is seeking a bilingual French‑English Customer Support Specialist to join its fully remote team. In this non‑voice position you will handle customer inquiries via chat and email, ensuring a smooth and positive experience for users across multiple channels.

Key responsibilities

• Provide timely, professional assistance to customers in both French and English through chat and email.
• Resolve inquiries, order questions, and general concerns while maintaining clear communication.
• Troubleshoot issues and deliver accurate, step‑by‑step solutions.
• Document interactions and keep records up to date.
• Collaborate with teammates to maintain consistent service quality.
• Share feedback to improve processes and overall customer experience.

Required profile

• Fluent reading and writing skills in French and English.
• Minimum 1 year of customer service experience, preferably in e‑commerce.
• Strong attention to detail and excellent written communication.
• Organized, reliable, and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with performance‑based annual increases.
• Paid time off, health/dental coverage or stipend, and holiday bonuses.
• Opportunities for professional growth and career advancement.