French & English Bilingual Customer Support Specialist – Remote

About the role

TalentPop is seeking a fluent French‑English speaker to join its fully remote customer support team. In this non‑voice position you will handle customer inquiries via chat and email, ensuring a smooth and positive experience for users worldwide.

Key responsibilities

• Provide timely, professional assistance through chat and email in both French and English.
• Answer questions about orders, resolve general concerns, and troubleshoot issues.
• Document each interaction accurately and maintain up‑to‑date records.
• Collaborate with teammates to deliver consistent, high‑quality support.
• Share feedback and insights to help improve processes and the overall customer journey.

Required profile

• Fluent reading and writing skills in French and English.
• Minimum 1 year of customer service experience, preferably in e‑commerce.
• Strong written communication, attention to detail, and ability to manage multiple conversations.
• Proactive, solution‑oriented mindset and reliable work habits.

Required skills

• Experience with support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based increases.
• Paid time off, health and dental coverage or a health stipend.
• Holiday bonuses and opportunities for career growth.