French-English Customer Support Associate

About the role

We are looking for a French‑English Customer Support Associate who can deliver friendly, professional assistance to our customers via voice calls and live chat. This remote position requires fluency in both French and English and a passion for helping people.

Key responsibilities

• Provide timely, accurate support in French and English through calls and chat.
• Troubleshoot customer issues and guide them step‑by‑step to resolution.
• Log all interactions precisely in the ticketing system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with teammates to stay aligned on priorities.
• Represent the brand with professionalism, patience, and empathy.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent written and verbal communication in both French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Basic knowledge of CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• A supportive team that values growth, accountability, and human connection.