French-English Customer Support Associate

About the role

We are looking for a bilingual French-English Customer Support Associate to join our global team. You will assist customers—primarily from Spanish-speaking regions—through voice calls and live chat, providing clear, friendly, and professional assistance in both languages.

Key responsibilities

• Deliver timely, accurate support in French and English via phone and chat.
• Troubleshoot customer issues and guide them step-by-step to resolution.
• Log all interactions precisely in our support system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with teammates to stay aligned on priorities.
• Represent the brand with professionalism, patience, and empathy.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent in both French and English, with excellent written and verbal communication.
• Calm, solution-focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.

What we offer

• Permanent remote position – work from anywhere.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance bonuses based on KPIs.
• A culture that values growth, accountability, and human connection.