French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers from French‑ and English‑speaking markets via phone and live chat, delivering friendly, accurate assistance and turning inquiries into positive experiences.

Key responsibilities

• Provide timely, professional support in French and English through voice calls and live chat.
• Troubleshoot customer issues, guide users step‑by‑step, and resolve tickets efficiently.
• Log every interaction accurately in our CRM system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with teammates to stay aligned on priorities and product updates.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, or similar ticketing platforms.
• Knowledge of Shopify or other e‑commerce tools.
• Basic proficiency with CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance bonuses based on KPIs.
• A supportive team that values growth, accountability, and human connection.