French-speaking Customer Care Representative – Remote

About the role

TalentWorldGroup is seeking French‑speaking Customer Care Representatives to provide inbound support for a mobile phone rental service provider in France. Working remotely, you will handle customer calls, answer questions about rentals, and ensure a smooth, professional experience for each user.

Key responsibilities

• Answer inbound customer support calls.
• Assist users with inquiries related to mobile phone rentals and services.
• Communicate clearly, friendly, and professionally.
• Resolve customer concerns efficiently.
• Accurately document all interactions.
• Follow internal processes and maintain high‑quality service standards.

Required profile

• C2 level French and strong English (C1).
• Previous experience in customer support, especially inbound calls.
• Excellent communication and problem‑solving abilities.
• Comfortable working independently in a fully remote environment.

Required skills

• Stable wired internet connection (LAN).
• Desktop or laptop running Windows 11 or macOS 14 (minimum 1.8 GHz processor, 8 GB RAM, 10 GB free disk space).
• Wired USB headset for call handling.

What we offer

• Fully remote, flexible work schedule (3–4 hours per day, Monday‑Friday, 09:00‑18:00 CEST).
• Freelance cooperation agreement with long‑term project potential.
• Compensation of €11 per hour.
• Paid one‑day training starting July 2026.
• Performance‑based incentives, bonuses and paid leave hours.
• Opportunity to work with international clients and receive structured onboarding and support.